Terms and Conditions hoki11 – The Complete Guide for Malaysia Members

1. Acceptance of Terms

These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("Member") and hoki11 ("Platform", "We", "Company"). This document governs all aspects of your use of the hoki11 platform, including all games, services, financial transactions, and communications conducted through our platform.

By accessing, registering, or using any part of the hoki11 platform — whether through the website, mobile app, or any other means of access — you automatically express your agreement to be bound by all provisions of these Terms and Conditions. This acceptance is final and comprehensive.

If you are registering on behalf of a business entity, you represent and warrant that you have full authority to bind that entity to this agreement, and that the entity agrees to comply with all terms stated herein.

2. Member Eligibility

To register and use hoki11 services, you must meet all of the following eligibility criteria:

• You are at least 18 years old on the date of registration.
• You are a legally competent individual capable of entering into a binding agreement.
• Registering and using the hoki11 platform does not violate any laws or regulations applicable to you in your location.
• You have not previously been banned or suspended from using the hoki11 platform or any related platform.
• You are not registering on behalf of another person or entity that is not authorised to use this platform.

Hoki11 reserves the right to request proof of identity and age at any time through the KYC (Know Your Customer) process. Failure to provide the required documents within the specified timeframe may result in temporary suspension or termination of your account.

3. Account Registration

Each individual is only permitted to hold one (1) active account at hoki11. Registering more than one account by the same individual — whether using a different name, email, phone number, or payment method — is strictly prohibited and may result in the termination of all accounts involved along with the forfeiture of balances and winnings.

During registration, you are required to provide accurate, complete, and up-to-date information. This includes your full name, identification card number, date of birth, active email address, and mobile phone number. It is your responsibility to ensure this information remains current at all times.

3.1 Password and Account Security

You are solely responsible for maintaining the confidentiality of your password and account login details. hoki11 will never request your password via email, phone, or any other communication channel. If you suspect your account has been accessed without authorisation, please contact the hoki11 support team immediately.

3.2 Account Verification (KYC)

Hoki11 carries out an identity verification (KYC) process for all new members and prior to processing the first withdrawal. Documents that may be required include a copy of your MyKad, a recent bank statement, or valid proof of residence. This process is part of our commitment to member safety and compliance with responsible industry practices.

4. Deposits and Withdrawals

Hoki11 supports multiple payment methods to make transactions easy for members in Malaysia, including FPX bank transfer, Touch 'n Go eWallet, GrabPay, Boost, and other local e-wallet options. All financial transactions are protected by 256-bit SSL encryption.

4.1 Deposits

• The minimum deposit amount is RM 20 per transaction.
• Deposits are typically credited to your hoki11 account within 1 to 5 minutes after payment is confirmed.
• Hoki11 does not charge any transaction fees for deposits; however, your payment provider may apply their own charges.
• All deposited funds must originate from a valid account owned by the registered member — deposits on behalf of another person are not permitted.

4.2 Withdrawals

• The minimum withdrawal amount is RM 50 per transaction.
• Withdrawals are processed within 24 working hours and are typically settled within 4 hours on normal working days.
• Withdrawals can only be made to a bank account or e-wallet registered under the same member's name.
• Hoki11 reserves the right to request additional verification before approving large withdrawals to protect the security of your account.
• Any suspicious withdrawal attempt or one inconsistent with normal usage patterns may be temporarily held pending investigation.

5. Bonuses and Promotions

Hoki11 offers a wide range of bonuses and promotions from time to time, including welcome bonuses, free spins, weekly cashback, and a VIP loyalty programme. All bonuses are subject to specific terms stated in each promotional offer.

5.1 Wagering Requirements

Every bonus received is subject to wagering requirements before it can be converted into withdrawable cash. The wagering requirement for each bonus is clearly stated in its respective promotional terms. For example, a bonus with a 30x wagering requirement means you must place total bets amounting to 30 times the bonus value before a withdrawal is permitted.

5.2 General Bonus Terms

• Only one member per household, IP address, or device is eligible to receive a welcome bonus.
• Bonuses cannot be combined unless explicitly stated in the relevant offer.
• Hoki11 reserves the right to void bonuses and associated winnings where fraud or promotion abuse is identified.
• Bonuses have a validity period as stated in their respective offers and will expire automatically after the end date.
• Hoki11 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

6. Game Rules

All games offered on the hoki11 platform — including slots, Live Casino, bingo, and Sports Betting — have specific rules available within each game's interface. Members are responsible for understanding the rules of each game before playing.

• All game results are final and cannot be disputed unless there is a clear technical error.
• In the event of a technical disruption during gameplay, hoki11 reserves the right to void or restore the affected round based on valid server records.
• The use of automated software, bots, or any tools that provide an unfair advantage is strictly prohibited.
• The RTP (Return to Player) for each game can be found in the respective game information. All RNGs have been independently audited and certified.

7. Security and Privacy

Hoki11 is committed to protecting the personal data of all members. All information collected is used solely for account management, transaction processing, and service improvement. Your personal data will not be sold or shared with third parties for marketing purposes without your consent.

The hoki11 platform uses 256-bit SSL encryption to protect all communications between your device and our servers. We also employ industry-grade firewalls and intrusion detection systems to ensure the security of our platform infrastructure at all times.

For more information on how we collect, use, and protect your personal data, please refer to Privacy Policy our complete.

8. Member Conduct

Hoki11 members are expected to conduct themselves with courtesy and responsibility while using the platform, especially during Live Casino sessions and betting. The following behaviour is strictly prohibited and may result in immediate account suspension or termination:

• The use of abusive, threatening, or offensive language toward dealers, support agents, or other members.
• Any attempt to cheat, manipulate, or exploit vulnerabilities in the gaming system.
• Collusion between members to manipulate game outcomes.
• Using another person's account or registering an account on someone else's behalf.
• Money laundering through suspicious deposit and withdrawal activity.
• Bonus system abuse through multiple account registrations or other fraudulent methods.

9. Account Suspension and Termination

Hoki11 reserves the right, at its sole discretion, to suspend or terminate any member's account without prior notice in the event of a breach of these terms, suspicious activity, or any other reason deemed appropriate by management.

If your account is suspended for a legitimate reason unrelated to a terms violation, your remaining cash balance will be returned once the investigation is complete. However, if the suspension results from a terms violation such as fraud or bonus abuse, hoki11 reserves the right to forfeit all balances including associated winnings.

Members may also request to close their own account at any time by contacting the hoki11 support team. Account closure requests will be processed within 5 working days.

10. Responsible Gaming

Hoki11 takes its social responsibility seriously. We believe that gaming should remain purely a form of entertainment and should not lead to financial or psychological difficulties. To that end, we provide the following self-control tools for all members:

• Deposit Limit: Set daily, weekly, or monthly deposit limits according to your means.
• Play Time Limit: Set a daily play time limit to maintain a healthy balance.
• Cool-Off Period: Request a voluntary break of between 24 hours and 6 months.
• Self-Exclusion: Apply for long-term self-exclusion if you feel you need more serious help.

For more information and access to these tools, please visit the Responsible Gaming ours.

11. Limitation of Liability

Hoki11 shall not be liable for any loss or damage, whether direct or indirect, arising from the use of or inability to use our platform, including but not limited to:

• Service disruptions due to scheduled or unplanned system maintenance.
• Delays in transaction processing due to factors beyond hoki11's control, such as payment provider disruptions.
• Data loss due to unforeseeable technical failures.
• Financial losses arising from game outcomes that are the result of fair, audited RNG results.

In all cases, hoki11's maximum liability to any member is limited to the total amount actually deposited by that member within the 30 days preceding the claim.

12. Amendments and Termination of Terms

Hoki11 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Any material changes will be communicated to members via their registered email or in-platform notification at least 7 days before the changes take effect, unless the changes are required immediately for legal or security reasons.

Continued use of the hoki11 platform after any amendment takes effect constitutes full acceptance of the revised terms. If you disagree with any changes made, you have the right to close your account by contacting our support team.

These Terms and Conditions are governed by and interpreted in accordance with applicable law. Any dispute arising from or in connection with this agreement shall first be resolved through good-faith negotiation between both parties before any legal action is taken.