Hoki11 is fully committed to protecting your personal data. Find out exactly how we collect, use, and safeguard your information with industry-grade security.
Hoki11 employs multiple layers of security and privacy controls to ensure every member's personal data is protected at all times.
All data transmitted between your device and hoki11 servers is protected by industry-standard 256-bit SSL encryption — the same standard used by leading banking institutions.
All member personal information is stored on servers protected by multi-layered firewalls with strict access controls. Only authorized personnel are permitted to access this data.
Hoki11 has never and will never sell, rent, or share member personal data with third parties for marketing purposes without the member's explicit consent.
You have the full right to access, update and request deletion of your personal data at any time through your account settings or by contacting our support team.
The hoki11 Privacy Policy is reviewed regularly to ensure compliance with best practices in online gaming and user protection in Malaysia.
Any material changes to this Privacy Policy will be communicated to members via email or in-platform notification before the changes take effect.
hoki11 Commitment: Your privacy is more than a legal obligation to us — it is a core value that builds trust between hoki11 and every member. We handle your data with full integrity and transparency.
This Privacy Policy explains in detail how hoki11 ("Platform", "We", "Company") collects, uses, stores and protects your personal data when you use hoki11's website, mobile app and all associated services.
By registering or using the hoki11 platform, you agree to the collection and use of information as described in this Privacy Policy. If you disagree with any part of this policy, please stop using the platform and contact us to request account closure.
This Privacy Policy should be read together with Terms and Conditions hoki11, which is a complementary and binding document to our overall platform usage agreement.
Hoki11 collects your personal data through several means — directly from you during registration and platform use, and automatically through technologies embedded in our platform. The following are the categories of data we collect:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, MyKad number, date of birth, gender | Identity verification (KYC) and legal compliance |
| Contact Information | Email address, mobile phone number, residential address | Account communications, notifications and customer support |
| Financial Information | Bank account number, account holder name, e-wallet information | Deposit and withdrawal processing |
| Verification Documents | MyKad copy, bank statements, proof of residence | KYC process and withdrawal verification |
| Communications | Customer support enquiries, feedback | Complaint resolution and service improvement |
Hoki11 only uses your personal data for legitimate purposes directly related to the provision of our platform services. The following are the primary purposes for which data is used:
Marketing Preferences: You may opt out of marketing emails at any time by clicking the "unsubscribe" link in any promotional email or through the communication settings in your account. This will not affect important account-related communications.
Hoki11 does not sell your personal data to any third party. However, in the course of normal business operations, we may share necessary data with certain parties as follows:
We work with carefully selected third-party service providers to help operate our platform, including:
All third-party service providers are bound by strict confidentiality agreements and are only permitted to use your data for specific, defined purposes.
Hoki11 may be required to disclose your personal data to relevant authorities if mandated by law or a valid court order. In such situations, we will notify you in advance where permitted by law to do so.
Hoki11 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the hoki11 platform.
Hoki11 implements comprehensive technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or loss.
Immediate Action: If you suspect a security breach or unauthorized access to your account, please contact the hoki11 support team immediately via live chat or email at [email protected].
Hoki11 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or for the duration required by law and industry compliance obligations.
When data is no longer required, hoki11 will securely delete or anonymise it using methods that ensure the data cannot be recovered.
As a hoki11 member, you have the following rights regarding your personal data. You may exercise any of these rights by contacting our privacy team:
You have the right to request and receive a copy of the personal data we hold about you. This request will be processed within 14 working days.
If any of your personal data is inaccurate or outdated, you have the right to request prompt correction. You may also update most information directly through your account settings.
You may request the deletion of your personal data, subject to data retention obligations stipulated by law and industry compliance requirements.
In certain circumstances, you have the right to request that the processing of your personal data be temporarily restricted while a dispute or inquiry is being resolved.
You have the right to object to the processing of your data for direct marketing purposes at any time. This objection will be enforced immediately without any conditions.
You have the right to request a copy of your personal data in a machine-readable format for the purpose of transferring it to another service of your choice.
The hoki11 platform is strictly for individuals who are of age 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. If we discover that personal data of a child or minor below the age limit has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the relevant account.
If you are a parent or guardian and suspect that your child has registered on the hoki11 platform using false information, please contact us immediately so we can take the appropriate action.
Hoki11 reserves the right to amend or update this Privacy Policy from time to time in line with changes in legislation, technology, or business practices. The "Updated" date shown at the top of this document reflects the date of the most recent amendment.
For any material changes — that is, changes that significantly affect your privacy rights — we will provide clear notice to members via registered email or in-platform notification at least 14 days before the changes take effect.
Your continued use of the hoki11 platform after the effective date of any amendments is considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to ensure you are always aware of our current policy.
If you have any questions, concerns, or wish to exercise any of your privacy rights, please contact the hoki11 privacy team through the following channels:
We are fully committed to addressing your concerns transparently and in a timely manner. Your trust is our top priority.
hoki11 Promise: We have never and will never sell your data. Your privacy is a fundamental right that we fully respect as part of our commitment to being the most trusted online gambling platform in Malaysia.